Here’s the boring (but important) stuff:
Your booking is non-refundable within six weeks of the event. If you need to cancel your booking for any reason, we will do everything we can to reschedule your booking to a future event, but this may not always be possible due to the minimum numbers we need to fill and payments we may have already made to accommodation providers.
Please talk to us if you have a problem with your booking. We might be able to find a solution. Call us, we are very friendly.
Blue Mountains Tracks Terms and Conditions for Programs/Itineraries
When you make a booking, you are agreeing to our terms and conditions.
We make every effort to ensure our tours & packages run as offered. However, travel can be complex, and we reserve the right to modify our itineraries as necessary to keep everyone safe and the tours to operate smoothly. The planned itinerary is representative of the types of accommodations, transport and activities planned, but the actual itinerary, including routes, schedules, amenities, modes of transport, and other items, may still be subject to alteration or substitution without prior notice due to circumstances at the time of your tour. In these cases, we will make every effort to ensure the changes result in an equivalent or better experience for our clients.
Third Party Suppliers
Blue Mountains Tracks plans with hotels and other accommodation providers, coach companies, transfer operators, activity providers, and other independent parties (‘third party suppliers’) to provide you with some of the components of your booking. Third party suppliers may also engage the services of local
operators and sub-contractors. We take great care in selecting third party suppliers, but we do not supervise or control these suppliers and cannot be responsible for their acts or omissions.
We shall not be responsible for any cancellations, delays, diversions or substitution of equipment; loss or damage to baggage or property; injury, illness, or death; or any claims, losses, damages, costs or expenses arising out of inconvenience, loss of enjoyment, upset,
disappointment, distress or frustration, whether physical or mental, resulting from the any act, omission, error or negligence whatsoever by third party suppliers who are not our direct employee or under our exclusive control. We are not responsible for any criminal conduct by third parties.
Joining a tour
Clients are responsible for making their own way to the program starting point, usually the hotel listed in the itinerary/program. We will provide instructions for how and where to meet your guide. If for any reason you are unable to make it to the starting point on time, contact us without delay. We will make all reasonable efforts to assist you in making alternate arrangements to join your tour, but you are responsible for any extra costs incurred, and no refunds will be issued for unused services.
Tour Guides
On our guided walks, you’ll be accompanied by an experienced guide familiar with the walk who is an authority on the Blue Mountains and is responsible for the safety and wellbeing of our clients and for the smooth operation of the tour. The decisions of the guide
are final on all matters likely to affect the safety or wellbeing of all clients participating in the trip.
Group participation
On our group tours, you may be traveling with a group of strangers,
and this can sometimes be challenging. To avoid any discord within our groups and to provide our clients with a positive touring experience, we reserve the right to reject or remove anyone whose behaviour is determined to be incompatible with the group. If you fail to comply with a decision made by our Guide, behave in a way that is judged to cause or likely to cause danger, distress, or material annoyance to others, interfere with the wellbeing or mobility of the group, are deemed to be fractious to the group, at the sole discretion of Blue Mountains Tracks we may ask you to leave the tour. In this case, we will not refund any portion of the cost, and all expenses incurred by the termination of the touring program are your responsibility.
Age for bookings and tours
For most of our guided products, you must be 18 or older to
make a booking, and any other participants on your booking must be 10 or older at the time of travel. Responsibility for all aspects of managing children under the age of 18 is with the primary booker of the tour/program.
Travellers with disabilities
Due to the nature of our itineraries, we cannot accept clients
who require service animals. We regret that we cannot provide individual assistance to clients for the walking tours as the paths are not able to take people with walking disabilities.
Our itineraries feature sightseeing and other activities which may involve strenuous activities such as hiking moderate distances, walking up steps or over uneven surfaces, ascending and descending elevations. It is the responsibility of all clients to consider their abilities, consult with appropriate medical personnel, and determine if they are in sufficient physical condition to comfortably undertake the requirements of each itinerary. If you are uncertain, we are happy to discuss this with you.
If, during our guided tours, our guides become concerned that your physical health or mental condition may make it unsafe for you to continue to participate in the planned itinerary, they may ask you to avoid certain activities. In extreme cases, we or our representatives may ask you to leave the tour. You will be responsible for all costs incurred. In either case, there will be no refund of unused services.
You grant us and our representatives permission to discuss your situation, including your physical health or mental condition, and share any information we deem relevant with any travel companion, family member, medical professional, designated emergency contact, or other person we believe would be necessary or appropriate to deal with such concerns, at our sole discretion. Also see Emergency Medical Treatment. We recommend you carry travel insurance.
Force Majeure
Certain unexpected circumstances may arise, such as (but not limited to) weather events, pandemics, quarantines, border closures, acts of governments or authorities, wars, hostilities, political uprisings or civil disturbances, riots, strikes, terrorist activities or the threat of terrorist activities, criminal acts committed by third parties, defects of vehicles or breakdown in equipment, or an Act of God, that are beyond anyone’s control, which force a cancellation or disruption of services. These circumstances are considered force majeure. We will not be held responsible or liable in any way for such events, including death, bodily injury, illness, damage, delay, or other losses caused by such events. While we will always strive to assist our clients when these circumstances occur, any losses or costs resulting from these Force Majeure events will be the responsibility of the client.
Personal effects
You are responsible for safeguarding your luggage, phones, computers and other personal effects, while in your possession. We are not responsible for lost or stolen personal items. Luggage or other personal items that are damaged by our partners (hotels, transfer services etc.) are the responsibility of those third parties.
Local laws
During travel, you must always comply with the laws and regulations of all places visited. Committing any illegal act may result in your removal from a tour and put you at risk of fines or punishment by local authorities, for which we cannot be held responsible.
Medical Treatment
Should any medical emergency arise which precludes your ability to
consent to emergency treatment when such authorisation is required, we or our representatives will endeavour to communicate with your travel companions or previously designated emergency contact to request permission for any necessary treatment. If our
representatives believe, at their sole discretion, that time or circumstances do not permit such communication, you authorise our representatives to consent on your behalf to any medical treatment, including all types of medical examinations, diagnoses, medication,
treatment, or physician or hospital care, that is deemed advisable by, and is to be rendered under, the supervision of any physician or surgeon. You agree not to hold us or our representatives responsible for actions relating to any such medical or emergency treatment.
Acceptance of risk
You acknowledge that travel, may involve some risk to your health and safety.
By booking with us, you acknowledge that you have considered the potential risks, dangers and challenges, and your own personal capabilities and needs, and you assume responsibility for all such risks. You agree to take all prudent measures in relation to your
own safety while traveling, including but not limited to the proper use of safety devices and obeying all posted signs and oral or written warnings regarding health and safety. Absent any negligence on our part, Blue Mountains Tracks and our representatives will not be held
liable for any claims or causes of action arising from any losses, damages, injuries, or death resulting from failure to comply with safety instructions or warnings or the risks inherent in travel and participating in adventurous activities included in our itineraries or otherwise offered by us or our representatives.